Frequently Asked Questions — 365pkr

To register on 365pkr, click the registration button on the homepage and complete the sign-up form. You will need to provide your full legal name, date of birth, a valid email address, a mobile phone number and a secure password. Some optional fields may include your city — for example Karachi, Lahore or Islamabad — to help personalise your experience. Once submitted, you will receive a verification email to confirm your account before you can proceed to login.

You must be at least 18 years old to register — or the higher minimum age required by the Operator or license jurisdiction, whichever is greater. This is a strict eligibility requirement, not a guideline. If you are found to be under the applicable minimum age, your account will be closed immediately and any data associated with it will be deleted. Age verification through KYC documents is a mandatory step before full account access is granted. The 18+ requirement does not imply gambling is legally permissible in Pakistan — users must understand their own local legal obligations.

KYC (Know Your Customer) verification typically requires a copy of a valid Computerised National Identity Card (CNIC) or passport, a proof of residential address such as a recent utility bill or bank statement, and in some cases a selfie or liveness check photograph. Documents must be clear, current and unaltered. Submitting falsified or obscured identity documents is a serious breach of our Terms & Conditions and may result in permanent account closure and reporting to relevant authorities. All KYC uploads are processed through a secure HTTPS interface.

No. Each user is permitted to hold exactly one account on 365pkr. Creating duplicate or multiple accounts — whether under the same personal details or different ones — is strictly prohibited and constitutes a material breach of our Terms & Conditions. If multiple accounts associated with a single user are detected, all accounts may be suspended, any bonuses forfeited and the matter may be escalated according to our compliance procedures. If you have accidentally created a duplicate account, contact support at [email protected] immediately to resolve it.

If you have forgotten your password, use the "Forgot Password" link on the login page. A secure password reset link will be sent to your registered email address. Follow the instructions in that email to create a new password. If you no longer have access to your registered email address, or if your account appears to be locked or suspended for another reason, contact our support team at [email protected] with your registered name and any account reference information you have. For security reasons, account access cannot be restored without successful identity verification.

365pkr provides educational content that references common Pakistan payment rails as contextual examples. These include mobile wallets such as Easypaisa and JazzCash, the Raast instant payment system, and bank transfers via institutions such as HBL, UBL, Meezan Bank and Bank Alfalah. It is important to note that these payment provider names are referenced for informational context only. None of these providers endorse gambling or are affiliated with 365pkr. Actual payment method availability is determined by the Operator's live cashier at the time of your deposit or withdrawal, and you should always verify current options directly within your account.

Minimum and maximum deposit limits vary depending on the payment method you use and your account verification status. As an illustrative reference, minimum deposits for mobile wallet methods may start from as low as PKR 500, while bank transfer minimums may be higher. Maximum single-transaction limits depend on the payment provider's own transaction caps and the Operator's cashier rules. For accurate, up-to-date deposit limits, always check the cashier section of your account directly — figures shown on this Platform are illustrative and subject to change without notice.

Withdrawal processing times depend on several factors: the payment method selected, your KYC verification status and the Operator's internal review process. Mobile wallet withdrawals — such as to an Easypaisa or JazzCash account — are generally faster than bank transfers. The most reliable way to speed up withdrawals is to complete your KYC verification fully before requesting a withdrawal. Pending or incomplete identity documents are the most common reason for withdrawal delays. Ensure your registered account details match your payment account details exactly to avoid mismatches that can trigger additional review.

Extended withdrawal processing times are most commonly caused by one of the following: incomplete KYC verification, a discrepancy between your registered account details and your payment account name, an active bonus with unfulfilled wagering requirements that locks your balance, or an internal compliance review triggered by account activity patterns. If your withdrawal has been pending beyond the timeframe indicated in the cashier, contact the Operator's support team directly with your transaction reference number. The support team can advise on the specific reason and the steps needed to release the payment.

365pkr itself does not charge fees for deposits or withdrawals. However, your payment provider — whether that is a mobile wallet like JazzCash, a bank such as HBL or UBL, or a Raast-connected account — may apply their own transaction charges depending on their fee structure and the transaction type. Additionally, some Operators apply a processing fee to certain withdrawal methods or for withdrawals below a minimum threshold amount. Always review the Operator's cashier terms and your payment provider's fee schedule before initiating a transaction to avoid unexpected deductions.

365pkr covers a wide range of sports betting markets relevant to Pakistani users. Cricket is the most popular category, with markets available on Pakistan national team matches, PSL T20 fixtures, ICC tournaments including the World Cup and Champions Trophy, and international bilateral series. Beyond cricket, sports coverage typically includes football (domestic and international leagues), kabaddi, tennis, basketball, UFC/MMA and more. Live betting markets — where you place bets while a match is in progress — are available for most major events and are particularly popular during high-profile PSL nights.

The live casino section of 365pkr features real-time games streamed from professional studios with live dealers. Common offerings include live baccarat, live blackjack, live roulette, live poker variants (such as Three Card Poker and Casino Hold'em) and game show formats such as Crazy Time, Lightning Roulette and Monopoly Live. The live casino is designed to replicate the social experience of a physical casino environment. Minimum and maximum table limits vary by game and time of day — check the live lobby directly for current table availability and limits.

Slot games are digital casino games where reels spin to produce random combinations of symbols. When matching symbols land on designated paylines, a payout is triggered according to the game's paytable. RTP (Return to Player) is the percentage of total wagers that a slot is statistically designed to return to players over an extended number of spins — for example, a 96% RTP slot returns PKR 96 for every PKR 100 wagered on average over millions of spins. RTP is a long-term statistical measure and does not guarantee individual session outcomes. Always check a slot's paytable and RTP before playing, particularly if you are new to a specific title.

Yes. 365pkr and the Operator platform it connects to are fully optimised for mobile browsers across Android and iOS devices. You can access the full range of sports betting markets, live casino games and slots directly through your mobile browser without needing to download a separate application — though dedicated apps may also be available from the Operator depending on your device and location. Mobile users in cities like Karachi, Lahore and Islamabad commonly use the platform on 4G connections. A stable internet connection is recommended for live casino streaming to ensure a smooth, uninterrupted experience.

A welcome bonus is an introductory incentive offered to new users upon their first qualifying deposit. It typically takes the form of a deposit match — for example, a 100% match on your first deposit up to a specified PKR amount — meaning that if you deposit PKR 5,000, the Operator credits an additional PKR 5,000 in bonus funds. Welcome bonus figures described on 365pkr are illustrative only. The actual current welcome offer, its amount and all associated conditions are set by the Operator and are subject to change. Always read the Operator's live bonus terms before depositing to claim a promotion.

Wagering requirements (also called playthrough requirements) specify how many times you must bet the bonus amount — or in some cases the combined deposit and bonus — before any winnings derived from bonus funds become eligible for withdrawal. For example, a PKR 1,000 bonus with a 30x wagering requirement means you must place a total of PKR 30,000 in qualifying bets before withdrawing. Not all game types contribute equally — slots typically contribute 100%, while live casino or sports bets may contribute a lower percentage. Check the Operator's bonus terms for the contribution breakdown applicable to your specific promotion.

If you do not complete the required wagering within the bonus validity window, the bonus balance and any associated winnings generated from that bonus are typically forfeited automatically when the promotion expires. Your real-money balance (funds deposited separately and not derived from the bonus) is generally not affected. Validity periods vary by promotion and Operator — they may range from a few days to several weeks. Always check the expiry date when opting into a bonus and plan your sessions accordingly to avoid losing a promotion through inactivity or an unexpectedly short validity window.

Yes. Most Operators running the 365pkr platform offer a range of ongoing promotions for existing users. These may include reload bonuses on subsequent deposits, free bet credits for specific sports events such as PSL knockout matches or ICC final weekends, cashback offers on net losses within a defined period, VIP or loyalty programme tier rewards and seasonal promotions tied to major sporting events. Specific promotions available at any given time are determined by the Operator and may not always be described in detail on this informational Platform. Log in to your account and check the promotions section for the current live offers.

365pkr uses 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform. Passwords are stored in hashed form and are never held in plaintext. Personal data is handled in accordance with our Privacy Policy, which limits data collection to what is strictly necessary and prohibits the sale or rental of your data to third parties for marketing purposes. Access to personal data is restricted to authorised personnel on a need-to-know basis. If you believe your account has been compromised, contact support immediately at [email protected] and change your password without delay.

Deposit and loss limits are available through your Operator account settings, typically under a "Responsible Gambling" or "Player Controls" section. Deposit limits cap how much you can add to your account within a daily, weekly or monthly period. Loss limits suspend betting access once your net losses within a defined period reach the threshold you set. Reducing a limit takes effect immediately; increasing one may require a waiting period as a safeguard against impulsive changes during a losing session. Setting these limits proactively — before you feel any financial pressure — is the most effective way to use them. For a full overview of available tools, visit our Responsible Gambling page.

Self-exclusion is a formal, binding account closure that blocks your access for a minimum defined period or permanently. To activate it, log in to your Operator account, navigate to the Responsible Gambling or Account Controls section and select the self-exclusion option. Choose your preferred duration — common options include 6 months, 1 year, 3 years or permanent exclusion. Once activated, you cannot log in, deposit or receive promotional communications for the full duration. For a detailed step-by-step walkthrough of the self-exclusion process and what happens afterwards, please read our dedicated Responsible Gambling guide. Do not hesitate to take this step — it is always the right call when gambling causes distress.

Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. 365pkr does not claim that online gambling is licensed, approved or regulated by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any provincial authority. This Platform is an English-language informational and educational portal — it does not constitute legal advice. Users are solely responsible for understanding and complying with all applicable laws in their jurisdiction before participating in any gambling activity. If you are uncertain about your legal position, seek independent legal guidance from a qualified professional.